Installation and Use

Contact support@raybook.com if your issue is not addressed below.

Compatible iPods

Look for the "Compatible iPods" key, like the one shown below, on each product page to determine if a particular product will work on your iPod.

System Requirements

iTunes 7.1 or greater
current iPod firmware
and
Windows Vista or XP (with .NET Framework 2.0)
or
Macintosh OS X 10.4.7 or greater

1- Prep
To ensure proper operation, your iPod should be enabled for disk use. You can do this by attaching your iPod to your computer, opening iTunes, selecting your iPod from the library list and clicking on the "Summary" tab. Check the box labeled "Enable disk use." Note that disk use is automatically enabled if you select the option to "Manually manage songs and playlists."

2- Install

Windows Windows:
  1. Connect your supported iPod.
  2. Double-click downloaded file on your desktop.
  3. Follow instructions to install Raybook Manager to your computer.
  4. During installation, you may be prompted to install the .NET Framework 2.0 from Microsoft. This is a free program required by the Raybook Manager and will be downloaded and installed automatically.
  5. When installation is complete, you may notice a 30 second to 1 minute delay before the Raybook Manager opens.
  6. When prompted, enter your serial number from your confirmation email (in the form XXXX-XXXX-XXXX-XXXX-XXXX) to activate your Raybook.
  7. After activation, your Raybook will be added to the Raybook Manager library and you will be prompted to install it to your iPod. NOTE: Installation may take several minutes, particularly for Raybooks with a large volume of content.
  8. Your iPod will be automatically ejected after the software has been installed. If your iPod is not automatically ejected, click the eject button in the Raybook Manager or iTunes to eject your iPod.
Mac OS X Mac:
  1. Connect your supported iPod.
  2. Double-click downloaded disk image file on your desktop.
  3. Connect your supported iPod.
  4. Double-click downloaded file on your desktop.
  5. Follow instructions to install Raybook Manager to your computer.
  6. When installation is complete, the Raybook Manager will open.
  7. When prompted, enter your serial number from your confirmation email (in the form XXXX-XXXX-XXXX-XXXX-XXXX) to activate your Raybook.
  8. After activation, your Raybook will be added to the Raybook Manager library and you will be prompted to install it to your iPod. NOTE: Installation may take several minutes, particularly for Raybooks with a large volume of content.
  9. Your iPod will be automatically ejected after the software has been installed. If your iPod is not automatically ejected, click the eject button in the Raybook Manager or iTunes to eject your iPod.
3- Enjoy
  1. From your iPod's main screen, select the "Photos" menu and/or "Extras" -> "Notes" to locate your Raybook.
  2. Select the folder name that matches the downloaded product.
  3. Use the scroll wheel to navigate through your Raybook.
  4. Select a link or image by clicking the iPod's select/center button.

Troubleshooting - Top Support Issues

I can't find my activation code.
Your activation code is the same as your serial number. It appears (in the form XXXX-XXXX-XXXX-XXXX-XXXX) on the invoice page when you complete your Raybook purchase and in the confirmation email you received. If you can't locate your serial number, contact Raybook Support at support@raybook.com.

My activation code does not work.
First, make sure you are connected to the internet. Activation will not work unless you have an internet connection. Make sure that you are transcribing your serial number correctly. If you are not able to click the "Okay" button because it is grayed out, usually there is an error in transcribing the serial number.

I can't find my Raybook on my iPod.
First, make sure you are looking in the right section of your iPod. Some Raybooks are accessed from the "Photos" section of your iPod, while others can be found by going to "Extras" -> "Notes" from the iPod main menu. Next, make sure you eject your iPod from iTunes or the Raybook Manager, and do not disconnect it until the "Do Not Disconnect" message disappears from the screen.

Frequently Asked Questions

Why isn't the Raybook Manager finding my iPod?
First, make sure that your iPod is enabled for disk use as described above. If this does not work, you may want to try disconnecting any thumb drives or other peripheral devices before running the installer program.

How do I get back to the main menu when I'm in the Notes section?
You can use the "menu" button to step back through the items you have just viewed until you reach the main menu. Alternately, you can click and hold the "menu" button to return to the main iPod menu.

How do I select a link in the Notes section?
You can navigate to any underlined word or phrase by using the iPod scroll wheel. Clicking the center button will follow the link.

Can I use Raybook products on my Photo iPod, black and white iPod or my iPod Shuffle?
Older iPods and iPod Shuffles are not supported.

Can I use Raybook products on my iPhone or iPod touch?
The iPhone and iPod touch are currently not supported but we are working on support for all Raybook products.

What does "Notes Loading" on my iPod mean and why does it take so long?
When you first use your iPod after synching it with iTunes, you may see a message that says "Notes Loading." This happens because your iPod is indexing all of your notes and making sure they are updated. It may take a minute or two for this process to finish.

Can I still put my own notes in my iPod?
Your iPod can support up to 1000 notes. Depending on how many Raybook products, or other software that uses notes you have on your iPod, you may have room for your own notes.

Can I get other books for my iPod from Raybook?
Raybook will be offering a wide variety of study, travel, reference, culinary, nature and dining guides for your iPod very soon.